This policy explains what personal data 1eem collects when you use the platform, how that data is used, who it may be shared with, and what rights you have over your information. Please read it alongside the Terms and Conditions.
Before reading the full policy, here is a plain summary of how 1eem treats your personal data — no legal jargon, just what you need to know.
All personal data — your name, mobile number, payment details, and account activity — is stored on encrypted servers protected by 256-bit SSL. Access is limited to authorised staff with a legitimate operational need.
1eem does not sell, rent, or trade your personal information to third-party marketing companies, data brokers, or advertisers. Your data is used solely to operate your account, process transactions, and improve your experience on the platform.
You can request access to the personal data 1eem holds on you, ask for corrections, or request deletion in circumstances where retention is no longer required. These requests are handled through the support team.
Promotional emails, SMS messages, and push notifications are only sent to players who have opted in to receive them. You can update your communication preferences at any time from your account settings or by contacting support.
1eem does not store full card numbers or mobile wallet PINs. Payment transactions are processed through encrypted gateway connections. Only the last few digits of a card number or a wallet identifier are retained for verification purposes.
If this Privacy Policy is updated in a material way, registered players will be informed through their registered contact details or an in-platform notice before the changes take effect. The updated version is always accessible on this page.
1eem operates the online gaming platform at 1eem.pro, which offers Casino games, Sports Betting, Bingo, and related services to players in Pakistan. For the purposes of this Privacy Policy, 1eem is the data controller — meaning 1eem determines how and why your personal data is processed.
This policy applies to all services accessible through the 1eem website and mobile app. By registering an account or using any service on the platform, you acknowledge that you have read and understood this policy.
Scope: This policy covers personal data collected through the 1eem website, the 1eem mobile app for Android, and any communication channels operated by 1eem including live chat and email support.
When you register and use 1eem, the platform collects a range of personal and technical data to operate your account and deliver services. The table below summarises the main categories:
| Data Category | Examples | Why It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, CNIC (if verification requested) | Account registration, age verification, identity checks |
| Contact | Mobile number, email address | Account communication, support, security alerts |
| Financial | JazzCash/Easypaisa account identifier, bank name, last 4 digits of card | Deposit and withdrawal processing, fraud prevention |
| Account Activity | Login timestamps, bets placed, games played, deposit history | Account management, responsible gaming monitoring, bonus tracking |
| Technical | IP address, device type, browser, OS version | Security, fraud detection, platform optimisation |
| Preferences | Communication opt-ins, language setting, deposit limits set | Personalisation, responsible gaming compliance |
You are not required to provide more information than is necessary to use the service. Some data — such as a government-issued ID — is only requested when a specific verification threshold is reached or you are completing a higher-value withdrawal.
1eem collects your data through the following means:
When you register an account, complete your profile, contact support, or respond to a promotion, you provide information to 1eem directly. This includes your name, mobile number, date of birth, and payment method details.
The platform automatically collects certain technical data as you browse and use the site or app. This includes your IP address, device identifiers, session duration, pages visited, and in-game actions. This data is collected through server logs and analytics tools operated by 1eem.
The 1eem website uses cookies and local storage to maintain your session, remember your preferences, and support platform security. See section 7 for more detail on how cookies are used.
When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or a bank card, the relevant payment gateway shares confirmation of the transaction with 1eem, including the transaction reference, amount, and a partial identifier for your payment method. Full financial credentials are never shared with 1eem by the gateway.
1eem uses the personal data collected from you for the following purposes:
Legal basis: Data is processed because it is necessary to fulfil the account agreement with you, to comply with anti-fraud and age verification obligations, or because you have given your consent for specific uses such as marketing communications.
1eem does not sell or rent your personal data to any third party. Your data may be shared with the following categories of parties only where necessary:
When processing deposits and withdrawals, 1eem shares the minimum necessary information with payment processors such as JazzCash, Easypaisa, Raast network operators, and card networks. This is required to complete your transaction and is governed by those providers' own privacy policies.
1eem uses third-party infrastructure providers for hosting, database management, and platform security. These parties process data on behalf of 1eem under strict data processing agreements and are not permitted to use your data for their own purposes.
Casino and Bingo games on the platform are provided by third-party game studios. These providers may receive a session token or anonymised player identifier to load your game and record the result. They do not receive your full name, contact details, or financial information.
In circumstances where 1eem is legally required to disclose personal data — for example, in response to a valid request from a law enforcement authority — the platform will comply with applicable legal obligations. 1eem will notify affected players where it is legally permitted to do so.
No data selling: Your personal data is never sold to data brokers, marketing agencies, or any third party for commercial purposes unrelated to the operation of your 1eem account.
When you deposit using JazzCash, Easypaisa, Raast, a bank account, or a debit or credit card, your payment credentials are handled through the gateway provider's secure environment. 1eem does not store or have access to:
What 1eem retains is a transaction reference number, the amount in PKR, the timestamp, and a masked identifier for your payment method (such as the last four digits of a card or a partial wallet number) sufficient to associate the deposit with your account and process withdrawals back to the same source.
All payment-related data in transit is protected by TLS encryption. Data at rest is encrypted using AES-256 standard.
1eem retains your personal data for as long as your account is active and for a defined period after closure. The retention periods below reflect operational and legal requirements:
When the retention period for a data category expires, the data is securely deleted or anonymised. Anonymised, aggregated data (with no personal identifiers) may be retained for longer periods for platform analytics purposes.
1eem implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
Your role in security: While 1eem secures the platform, you are responsible for keeping your account credentials private. Use a strong, unique password and enable 2FA. If you believe your account has been compromised, contact support immediately through the in-platform chat.
As a 1eem player, you have the following rights over your personal data. These can be exercised by contacting the support team:
Request a copy of the personal data 1eem holds about you, including account information, transaction history, and communication records.
Request correction of inaccurate or incomplete personal data. For example, if your name or mobile number has changed, you can ask for the record to be updated.
Request deletion of personal data where it is no longer required for the purposes it was collected, subject to legal retention obligations for transaction records.
In certain circumstances, request that 1eem restricts how your data is used while a query or complaint is being resolved, without deleting the data entirely.
Request a copy of certain personal data in a structured, machine-readable format where this is technically feasible.
Object to your data being used for direct marketing at any time. You can also object to other forms of processing in certain circumstances, subject to 1eem's legitimate operational needs.
To exercise any of these rights, contact the 1eem support team through the live chat in your account dashboard or by sending an email to the support address shown in the footer. Requests are typically processed within 30 days. In complex cases, this may be extended by a further 30 days with notification to you.
The 1eem platform is strictly for adults aged 18 and above. 1eem does not knowingly collect personal data from anyone under the age of 18. If registration is completed by a minor, their account will be closed immediately upon discovery and all data associated with the account will be deleted, except where retention is required for fraud prevention or legal compliance purposes.
If you believe a minor may have registered on the platform, please contact support immediately so that the account can be identified and closed.
1eem sends promotional communications — including bonus offers, match promotions, and VIP updates — only to players who have opted in to receive them. Marketing communications may be sent via email, SMS, or push notification through the mobile app, depending on the channels you have enabled.
You can manage your marketing preferences at any time through your account settings under the Notifications or Communication Preferences section. You may also contact support to update your preferences if you experience any difficulty doing so in-app. Opting out of marketing does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, or security alerts.
Opt-out is instant: When you unsubscribe from marketing communications through your account settings, the change takes effect immediately. You may still receive one final communication sent before your preference was updated if it was already in the delivery queue.
1eem may update this Privacy Policy from time to time to reflect changes in the platform's data practices, legal obligations, or operational structure. When material changes are made, registered players will be notified through their registered mobile number or email address, and a notice will be displayed on the platform before the changes take effect.
The effective date at the top of this page reflects the date of the most recent update. Minor changes such as clarifications or grammatical corrections may be made without notice. It is good practice to review this page periodically, particularly before making significant account decisions.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch through the 1eem support team. Support is available 24/7 through the live chat in your account dashboard.
You can also reach the team by email at the address shown in the footer of this page. When submitting a data-related request, please include your registered username, the nature of your request, and any relevant details so the team can locate your records and respond efficiently.
For a full picture of your rights and obligations on the platform, this policy should be read alongside the Terms and Conditions and the Responsible Gaming page.
Create your account knowing exactly how 1eem handles your personal data. Deposit in PKR using JazzCash, Easypaisa, or Raast, and start betting on Cricket or playing Casino games on Pakistan's dedicated gaming platform.
18+ only. Please play responsibly. Gaming involves financial risk.